Cancellation
Cancel through billing settings. Cancellation is scheduled for the end of the current paid period, with service and current entitlements continuing until then. You can reverse the cancellation before that date where Stripe supports it.
Refunds
GoalPush does not issue automatic refunds, partial-period refunds or account credits. Requests are reviewed case by case by an authorised operator. This policy does not limit any statutory rights or remedies that cannot lawfully be excluded.
Send a request to support@goalpush.io with the workspace name, invoice date and reason. Do not email card information, passwords or sensitive conversion data.
Failed payments
Stripe Smart Retries and customer notifications may be used. GoalPush provides seven days to recover after the first verified failure. During that period, existing delivery continues and the application displays a warning. After expiry, new delivery and paid resource growth pause. Successful payment restores eligible access automatically from verified provider evidence.
Data after cancellation
Cancellation is not a deletion request. Operational account data is retained for 90 days after the paid period ends, then deleted or irreversibly anonymised, subject to financial-record obligations, affected legal holds, fraud evidence and active disputes.